FAIR WORK COMMISSION

The Fair Work Commission supports productive workplace relations. They set the national minimum wage and when there’s uncertainty or conflict in the workplace, they act as a referee. They create a level playing field for workers and businesses, helping to settle disagreements and disputes for everyone. 

The Commission’s audience is, technically, all of us. From unions to industry groups and individuals across the country, the reach of the Commission is far and wide. 

The Fair Work Commission needed a human touch. Luckily, we’re as human as they come. 

The Fair Work Commission’s website was originally developed in 2009 – and several major things have happened since then.

The new website was designed to help users see the Fair Work Commission as a service. Interestingly, it has helped the Commission develop a better view of who they serve on a day-to-day basis. 

A human-centred approach and digital transformation to improve access to justice for all workers.

SEEING MACHINES

The world we live in today relies heavily on road transport to deliver goods and services right across the globe. 

How we built a human-centred solution that transformed an innovative technology company’s digital ecosystem.

seeing machines

AUSTRALIAN COMMUNICATION AND MEDIA AUTHORITY

Day-in, day-out, the folks at the Australian Communications and Media Authority (ACMA) access an intranet for resources like licensing agreements all the way leave forms.

Responsible for the end-to-end delivery of this project, we followed the Digital Transformation Agency’s Service Design and delivery process to develop a workspace that directly addressed the actual needs of ACMA users.

We took the top five prioritised services and codesigned solutions to meet expressed user-needs.

Refreshing the ACMA’s intranet restored trust in the resource and brought new life to documents that had long been unsurfaced.

Breathing life into the Australian Communication Media Authority's digital workspace using LiveTiles tech.

ACMA

TREASURY WINE ESTATE

The problem

Growth can be a great thing. Especially if you're Treasury Wine Estates (TWE); one of the world's largest wine companies with a portfolio of 70+ leading brands and counting (Penfolds, Wolf Blass and Fifth Leg to name a few).

Over seven weeks, we paired our smarts with TWE’s sophisticated palate to define an ecosystem strategy and solutions to withstand the test of time. 

Like a great Cab Sav, the CMS solution needed to be multifaceted. Flexible and accessible for internal marketers and contractors, yet secure. It needed to tap into the company's intel and targeting smarts, while offering mobile-friendly experiences, instantly.

Like a fine wine, smart website ecosystems are designed to age well. With a solution in sight, we helped Treasury Wines co-design what their future state might look like, including a high-level roadmap to help them get there.

Plotting a holistic website for Treasury Wines Estate portfolio, for a more adaptive digital future

DECISIVELY

The legislation landscape is vast and changing all the time. 

We were initially engaged to reimagine the Decisively interface and provide a roadmap to first release.

Our partnership has catalysed greater clarity, collaboration and accountability. 

Applying a modern product design and development approach to bring Decisively's decision making tech to life.

Decisively

LIVETILES

From dine-in to take-out. Window shopping to Click and Collect. The global pandemic has forced plenty of businesses to pivot online, making workplace communications no exception.

To meet their 2024 goal, LiveTiles partnered with Hide and Seek to optimise their user-experience, uncover points of difference, and plot a course towards EX glory.

 We cast our research net far and wide to understand the usability issues and experiences of a distributed workforce.

With the discovery phase behind them, LiveTiles had a better understanding of the EX landscape and a set of actionable milestones ahead. It was clear that their users, not simply their tech, were key to achieving their aspirations.

LiveTiles set their sights on being employee experience world leaders by 2024 - we set them on a course for discovery.

livetiles

DEPARTMENT OF HOME AFFAIRS

Living, working and adventuring abroad is one of our nation's favourite pastimes. 

We reimagined the website ecosystem from the perspective of users from all over the world. This meant taking a machete to unused pages, around 6,000 of them, banishing duplicates and broken links.

Because the project was rescoped from one site to many, we needed a secure solution that could be adapted across the Department’s portfolio. 

Besides delivering – not one, but three – websites within the time allocated, we improved the task success rate by 40%. Essentially, changing lives for the better.

Improving access to visas, immigration and citizenship through a complete website ecosystem for the Department of Home Affairs.

Research

Ecosystem Design

Digital that breathes

From usability testing, interviews, facilitated sessions, to evidence based digital strategies, we unlock insights that will give you the confidence to transform.

Using a molecular design philosophy and headless architecture approach, we design and build connected digital services for the humans that matter most - from your employees to your customers.

Our track record speaks for itself, from large scale government service websites, employee platforms to products delivered across the globe, all built through a process of lean and agile techniques. We fail fast so we can reach success even faster.

We're driven to have a measurable impact on the way people live. We want to make digital experiences positive for the humans using them.

Find the humanin your digital

We are hide and seek

Some call them users.
We call them humans.

01. Research

Research runs deep in our approach.

02. Ecosystem Design

Think digital systems that live and breathe.

03. Success at Scale

We build big by starting small.

04. Impact Driven

Because your digital should count.

Digital that breathes

Case Study

An honest day's work

Case Study

Saving lives with Seeing Machines

Case Study

A new lens for the ACMA

Case Study

Sowing the seeds for an adaptive digital future

Find the humanin your digital

We are hide and seek

Some call them users. We call them humans.

01. Research

Research runs deep in our approach.

Digital that breathes

Case Study

An honest day's work

Case Study

Saving lives with Seeing Machines

Case Study

A new lens for the ACMA

Case Study

Sowing the seeds for an adaptive digital future

Some call them users.
We call them humans.